Return, Refund, Warranty & Cancellation Policy

At Apex Edgeworks, we stand behind the accuracy and condition of every order. If an order arrives damaged, incomplete, incorrect, does not arrive, or appears defective, contact us so we can help determine the appropriate resolution.

Product Returns

Except for an approved resolution involving an incorrect, incomplete, or shipping-damaged order, product sales are final.

We do not accept returns or exchanges for:

• Changing your mind
• Ordering the wrong product, model, size, color, or configuration
• Personal preference regarding a product’s appearance, feel, weight, or performance
• Finding the product at a different price after purchase
• No longer needing or wanting the product
• Products that have been used, carried, sharpened, modified, disassembled, or damaged after delivery
• Products missing their original packaging, accessories, tags, manuals, or documentation
• Custom or personalized products
• Gift cards
• Hazardous or flammable products

Please review product descriptions, specifications, photographs, and variant selections carefully before placing an order. Contact Apex Edgeworks before purchasing if you need help identifying the correct product.

Order Cancellations

Contact us immediately if you need to request an order cancellation.

We will make every reasonable effort to accommodate your request, but cancellation is only possible before processing begins. Because orders are processed quickly, cancellation is not guaranteed.

If an eligible cancellation is approved, the refund will be issued to the original payment method.

Incorrect, Incomplete, or Shipping-Damaged Orders

Please inspect your order and its packaging immediately after delivery. Contact Apex Edgeworks within three calendar days of delivery if you received the wrong product, an item is missing, or the product was damaged during shipping.

Email info@apexedgeworks.com and include:

• Your order number
• A description of the problem
• Photographs of the product
• Photographs of the shipping box and internal packaging
• A clear photograph of the shipping label
• Photographs of any damage

Keep the product, original packaging, shipping box, labels, manuals, accessories, and all included materials while the claim is reviewed. Do not discard packaging or ship the product anywhere unless Apex Edgeworks provides written instructions.

Claims submitted after the three-calendar-day reporting period may not be eligible for resolution. Failure to retain the product and packaging may also prevent us from completing the claim.

After reviewing the information, Apex Edgeworks will provide instructions and determine the appropriate resolution based on the circumstances. This may include replacement of the affected item, replacement of missing contents, or a refund.

Apex Edgeworks will cover authorized return shipping when we determine that an incorrect or shipping-damaged item must be returned. Items sent without written authorization will not be accepted.

Missing or Undelivered Orders

Contact Apex Edgeworks promptly if tracking stops updating, an order does not arrive within the expected delivery period, or tracking shows delivery but you cannot locate the package.

If tracking shows that an order was delivered, check:

• The delivery location shown by the carrier
• Other entrances or protected areas around the property
• Other members of the household
• Neighbors who might have accepted the package
• The local carrier office or delivery driver, when available

Report an order marked as delivered but not received within three calendar days of the carrier’s delivery scan.

Apex Edgeworks will review the tracking information and assist with an appropriate carrier investigation when available. A replacement or refund is not guaranteed solely because tracking shows delivery.

Customers are responsible for providing a complete and accurate delivery address. Apex Edgeworks is not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address supplied by the customer.

Once a carrier confirms delivery to the address provided at checkout, Apex Edgeworks is not responsible for theft or loss occurring after delivery. We will, however, provide available shipment documentation and reasonable assistance with a carrier claim or investigation.

Manufacturer Defects and Warranty Claims

Defective merchandise is handled under the applicable manufacturer’s warranty and warranty procedures.

Apex Edgeworks does not determine or approve manufacturer warranty coverage. Warranty eligibility and the available remedy—such as inspection, repair, or replacement—are determined by the manufacturer.

If you believe a product has a manufacturing defect, contact us at info@apexedgeworks.com. We can provide proof of purchase, help identify the appropriate manufacturer contact, and assist you in locating the applicable warranty process.

Unless Apex Edgeworks or the manufacturer provides written authorization, do not send defective merchandise to Apex Edgeworks.

Normal wear, misuse, improper maintenance, unauthorized modification, accidental damage, cosmetic preference, and damage occurring after delivery might not qualify as manufacturing defects.

Exchanges

Apex Edgeworks does not offer exchanges for preference changes or incorrect customer selections.

If Apex Edgeworks confirms that you received the wrong product, we will determine the appropriate replacement or refund as part of the approved claim. Do not place a replacement order or return the original product unless instructed to do so.

Unauthorized Returns

Products may not be returned to Apex Edgeworks without prior written authorization.

If a physical return is necessary, Apex Edgeworks will provide the approved return destination and shipping instructions.

Merchandise sent without written authorization may be refused and returned to the sender.

Our business mailing address is:

Apex Edgeworks
3400 Viewcrest Dr.
Killeen, TX 76549
United States

This address should not be used for product returns unless it is specifically provided in written return instructions.

Refunds

When Apex Edgeworks approves a refund, it will be issued to the original payment method.

Please allow up to 10 business days for Apex Edgeworks to process an approved refund. Your bank or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since Apex Edgeworks confirmed that a refund was issued, contact info@apexedgeworks.com.

Original shipping charges are not refundable unless Apex Edgeworks determines that the order was incorrect, incomplete, damaged in transit, or otherwise eligible for reimbursement.

Sharpening Services

Sharpening services are non-refundable after the work has been completed.

By submitting knives or tools for sharpening, customers acknowledge that sharpening removes material from the blade and permanently alters the edge.

Apex Edgeworks is not responsible for pre-existing damage, corrosion, excessive wear, structural weakness, previous improper sharpening, undisclosed repairs, or manufacturer defects.

If you believe there is a problem with completed sharpening work, contact Apex Edgeworks promptly with photographs and a description of the concern. We will review the circumstances and determine whether inspection or corrective service is appropriate.

Contact Us

Questions about an order, claim, manufacturer warranty, or this policy may be sent to:

info@apexedgeworks.com

This policy does not limit any consumer rights that cannot legally be waived under applicable law.